Home visits or flexible appointment types

Use flexible appointment types for home visits or appointments where the location is not a fixed address.

Home visits or flexible appointment types

If you offer home visits or appointments where the location may vary depending on the client (for example, meeting at a coffee shop), then flexible appointment types are ideal for you.

Steps:

  1. From the sidebar Settings > Spaces, make sure you've selected the correct Space if you have more than one. Scroll down and click on More Details.
  2. Click on the edit icon for the appointment type that you would like to edit (or create a new appointment type) and check the box next to Flexible location.
  3. Save your changes.
  4. You can also access these settings via Advanced Settings.

How flexible location appointment types work:

  • Appointments booked by clients: When booking online, the client will be prompted to provide a location for the appointment using a Google Places-powered autocomplete.
  • Appointments created by the practitioner: If you create a flexible appointment using the calendar, you will be prompted to enter the address for the appointment.
  • Editing the appointment: You will be able to edit the address for an appointment from the appointment detail page (click on an Appointment > Open appointment).
  • Notifications: The default notifications know how to handle different appointment types and will display the custom address that has been entered (either by you or the client if they book online).
  • Client appointment information page: The client information page will display the custom address.
Published: February 1, 2022
Last updated July 2, 2025
background