General tips

Find the status of your message

You can view the messages (everything from confirmations, reminders to invoices) that AppointmentGuru has sent on your behalf from the messages page:

• From the desktop app, open the sidebar -> messages
• If you click on the message, at the bottom of where you can see the message you will see a list of statuses
• You can also search using an email address or phone number to find a specific message
• You can learn more about the various email message statuses here: https://documentation.mailgun.com/en/latest/api-events.html#event-types

Troubleshooting Emails

A collection of things to look for when troubleshooting failed or non-delivered emails

What to do if your client has not received your email

We do our best to send emails that will successfully make their way to your client's inbox, but unfortunately, due to the nature of email, we cannot guarantee that this is always the case. Generally, we find delivery to popular mail clients like Gmail and Outlook works quite well - but we do sometimes have issues with corporate email accounts. If a client is not receiving your emails, here are some things you can try:

• Ask them to check their SPAM folder
  • If they find your email in SPAM, they should flag it as not SPAM
• Use an alternative method to send the message to your client
  • For example, you can send invoices via SMS as well as WhatsApp,
• Ask them to add your email address as well as [email protected] to their contact list

Troubleshooting SMSes

Things to look for when an SMS notification failed or is not received by the recipient

SMSes are somewhat less complicated. Generally, the main thing that can cause an SMS not to be delivered is if the client has blocked or opted out from the number that is used to send the message.

Alternatively, it's always possible they just missed it! 🤷