Troubleshooting
My notifications/emails/smses/invoices are not sending/delivering/my client has not received them
There are a number of things (many out of our control) that can cause your clients not to receive their notifications. We will show you how you can discover failed or undelivered notifications/messages, and work out what the reason for this might be.
How to fix incorrect client data on your invoices
When editing information on an appointment, you may notice inconsistent information appearing on your invoices. This can result from information relating to dependents or changed client details. With AppointmentGuru, you have granular control over all your data and how it is displayed. This article will help you understand how data on a client and an appointment is used and how you can edit it.
How to grant customer support access to your account
In some cases, AppointmentGuru Support may require temporary access to your account to help debug a particularly complicated issue. Here's how to grant temporary access to your account.
How to delete a payment
Remove a payment from an appointment you have accidentally marked as paid.
Update appointment information on a invoice
Sometimes you change information on your appointments after an invoice has been created. You'll notice that this information does not update automatically on the invoice. This is by design because once created, an invoice should not change unless you explicitly want it to. Not to worry, though; it's easy to refresh the appointment information on your invoice.
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