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When to delete and when to cancel an appointment

Created: Sept. 25, 2022, 9:37 p.m. Last updated Sept. 25, 2022, 9:40 p.m.

When to delete and when to cancel an appointment

Learn about the differences between cancelling and deleting an appointment and when to use each
  • Deleting an appointment will permanently remove it from your account
  • Cancelling an appointment will mark the appointment as cancelled - it remains available for your reports and can be found in the client's profile

When to delete

Typically, you would delete an appointment if you made a mistake when creating it and you do not need any record of this appointment.

When to cancel

Cancellation is slightly different. Although a cancelled account is removed from the calendar, it remains on the clients profile.

There are several reasons you might prefer to cancel an appointment rather than delete it:

  1. If you charge a late cancellation fee or something of the like, a cancelled appointment can have a price and can be included on your invoices
  2. If you want to keep track of cancellations in your reports, this can be a valuable metric to watch
  3. If you want AppointmentGuru to automatically send a notification to your clients - this can be done when you cancel an appointment

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