When to delete and when to cancel an appointment

Learn about the differences between cancelling and deleting an appointment and when to use each

Deleting an appointment will permanently remove it from your account
Cancelling an appointment will mark the appointment as cancelled - it remains available for your reports and can be found in the client's profile

When to delete

Typically, you would delete an appointment if you made a mistake when creating it and you do not need any record of this appointment.

Cancellation is slightly different. Although a cancelled account is removed from the calendar, it remains on the clients profile.

There are several reasons you might prefer to cancel an appointment rather than delete it:

If you charge a late cancellation fee or something of the like, a cancelled appointment can have a price and can be included on your invoices
If you want to keep track of cancellations in your reports, this can be a valuable metric to watch
If you want AppointmentGuru to automatically send a notification to your clients - this can be done when you cancel an appointment