• Deleting an appointment will permanently remove it from your account.
• Cancelling an appointment will mark the appointment as cancelled - it remains available for your reports and can be found in the client's profile.

When to delete

Typically, you would delete an appointment if you made a mistake when creating it and you do not need any record of this appointment.

When to cancel

A cancelled appointment is removed from the calendar but it remains on the clients' profile.

There are several reasons you might prefer to cancel an appointment rather than delete it:

1. If you charge a late cancellation fee or something of the like, a cancelled appointment can have a price and can be included on your invoices.
2. If you want to keep track of cancellations in your reports, this can be a valuable metric.
3. If you want AppointmentGuru to automatically send a cancellation notification to your clients.