Frequently Asked Questions

  • How do I get help from AppointmentGuru?

    We want our customers to succeed, we're here to help!

  • Is there a mobile app I can use?

    For the best experience, use AppointmentGuru's mobile web app to make and manage your AppointmentGuru appointments, clients and invoices.

  • How do notifications work?

    Save time, do less admin with AppointmentGuru's automatic notifications.

  • Share a form with a client

    When sharing a JotForm with a client, it is important to share it from AppointmentGuru so that it can successfully be linked to their profile.

  • Add a new team member.

    You can easily add new team members directly from your AppointmentGuru settings

  • How to grant customer support access to your account

    In some cases, AppointmentGuru Support may require temporary access to your account to help debug a particularly complicated issue. Here's how to grant temporary access to your account.

  • What is a space

    A short explanation of AppointmentGuru spaces. What they are, when to use them, when not to use them, and the difference between spaces and locations.

  • Share a client with your colleagues

    When you create a client, you share them with specific spaces. If you didn't get it right the first time, you can change the spaces with which they are shared.

  • Block off time during your operating hours

    You can block off time in your calendar so that you're unavailable for online bookings.

  • How does invoicing work?

    AppointmentGuru's invoicing is generated from appointments and can include codes for medical aid submission

  • Disable online bookings

    If you do not want to let your clients book their own appointments with you, disable the booking widget.

  • Update appointment information on a invoice

    Sometimes you change information on your appointments after an invoice has been created. You'll notice that this information does not update automatically on the invoice. This is by design because once created, an invoice should not change unless you explicitly want it to. Not to worry, though; it's easy to refresh the appointment information on your invoice.

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